Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Hartys Fishing And Hardware ("Harty's Fishing And Hardware Limited", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at https://www.hartysfishingandhardware.nz/ ("the website"). They are effective from 16/06/23 and will replace all earlier Harty's Fishing And Hardware Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard

Credit Card Security

All payments are processed via Stripe and are subject to Stripe terms and conditions which can be found here https://stripe.com/nz/legal/ssa

Shipping and delivery

1. Delivery Times: We understand the importance of timely delivery, and we aim to dispatch all orders within 1-2 business days of receiving them. However, please note that delivery times may vary depending on your location and the shipping method selected during checkout.
   
2. Shipping Methods and Costs: We offer various shipping options at checkout, including standard and express delivery. The shipping cost will be calculated based on the weight and dimensions of your order and will be displayed during the checkout process.
   
3. Shipping Locations: We currently ship within New Zealand and to select international destinations. Please ensure that you provide us with accurate shipping information to avoid any delays or issues with the delivery.
   
4. Tracking Information: Once your order has been dispatched, we will provide you with a tracking number via email or SMS, allowing you to track your shipment's progress. Please note that tracking may not be available for all shipping methods.
   

Returns

1. Return Eligibility: We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Certain items, such as perishable goods, gift cards, and customized products, may not be eligible for return. Please contact our customer service team for clarification on specific items.
   
2. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. They will guide you through the process and provide you with any necessary instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
   
3. Refunds and Exchanges: Upon receiving and inspecting the returned item, we will notify you of the status of your refund or exchange. If eligible, a refund will be issued to your original payment method within a reasonable timeframe. In the case of an exchange, we will arrange for the replacement item to be shipped to you promptly.
   
4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We may request photos or additional information to assess the issue. We will then work with you to resolve the situation by providing a replacement, refund, or repair, depending on the circumstances.
   

Please note that our shipping and returns policy is subject to change without prior notice. We recommend reviewing this policy periodically or contacting our customer service team for any updates or clarifications.

If you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer service team. We are here to ensure your satisfaction and provide you with an enjoyable shopping experience.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://www.hartysfishingandhardware.nz/.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.